Entegral Partners –
We are facing a truly unique time as the situation with coronavirus continues to evolve. Our families, businesses, and communities have been impacted and our hearts go out to anybody affected directly or indirectly by the virus.
I want to update you on how we are approaching the situation at Entegral.
We are focused on the safety of our customers, employees, families, and our communities and are monitoring the situation closely. We are taking steps to ensure we are meeting your needs as your partner.
The majority of our workforce is enabled to work remotely and, where they can, we are encouraging them to do so. We have temporarily suspended client visits and are recommending that meetings are conducted through Zoom, a video conference platform. For those employees who are not able to work from home, we are using recommended social distancing to ensure safety.
While we are adjusting where our employees work, we want to assure you that the high level of service and support you receive will remain unchanged. We have worked with each of our respective teams to verify connectivity and optimize effectiveness and are ready to take care of you, our most valued partners. Entegral has also made substantial investments in our architecture to ensure a seamless software experience to our customers during this unprecedented time.
Per our usual process and standards, here is how you can reach our various teams:
Technical Support - We can be reached via phone at 888-850-2767 Monday through Friday from 7:00 a.m. to 7:00 p.m. CST. Select option 1 and then option 3 to reach our team.
Contact Center Support - We can be reached via phone at 888-850-2767 Monday through Friday from 7:00 a.m. to 7:00 p.m. CST.Select option 1 and then option 1 again to route directly to an agent. You can also email them at firstname.lastname@example.org.
Account Management Support – You can reach your assigned account manager through the usual channels, via phone or email. They are on standby and ready to help!
Any assistance with the Entegral platform should be requested as usual through the contact center or your account manager. Issues will be addressed using our standard processes and there will be no change to established service level agreements.
We will continue to closely monitor this global health situation and are committed to keeping you updated. If there are any further questions you have on this topic, please do not hesitate to reach out.
Assistant Vice President